Refund Policy
At Millandra, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please read this policy carefully to understand your rights and responsibilities.
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1. Eligibility for Refunds
You may be eligible for a refund if:
- The product is defective or damaged upon delivery.
- The wrong item was shipped to you.
- The product does not match the description on our website or social media pages.
Refunds are not available for:
- Products that have been used, altered, or damaged after delivery.
- Products returned without the original packaging and accessories.
- Change of mind or buyer’s remorse.
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2. Refund Process
To request a refund, follow these steps:
1. Contact Us: Notify us within [insert number] days of receiving your order by emailing millandraofficial3@gmail.com or calling 0558521719. Provide your order number and a detailed explanation of the issue.
2. Return the Product: If approved, we will provide instructions for returning the item. The product must be in its original condition, including all accessories and packaging.
3. Inspection: Once we receive the returned item, our team will inspect it to verify the issue.
4. Refund Approval: If the return meets our eligibility criteria, we will process your refund within 2-5 business days.
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3. Refund Methods
Refunds will be issued using the original payment method:
- For mobile money or bank transfers, the refund will be sent to the account used for the purchase.
- For credit/debit card payments, the refund will be credited back to your card.
Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
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4. Shipping Costs
- If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
- If the return is for any other reason, you will be responsible for the return shipping fees.
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5. Non-Refundable Items
The following items are not eligible for refunds:
- Products purchased during clearance or final sale events.
- Gift cards or vouchers.
- Products with expired return periods.
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6. Contact Us
If you have questions about our Refund Policy, please contact us at:
- Email: millandraofficial3@gmail.com
- Phone: 0558521719
- Address: Ring Road Central, Royal VVIP Station, Circle, Accra-Ghana.
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Thank you for shopping with Millandra. We value your trust and are committed to providing you with the best possible service.
Millandra
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