Millandra Customer Privacy Policy
Welcome to Millandra, a trusted provider of high-quality new and used phones and other tech products in Ghana. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, including our website, social media pages, and in-store transactions.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
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1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
- Device Information: IMEI number, device model, and condition details for trade-ins or repairs.
- Transaction Information: Purchase history, order details, and payment records.
- Technical Information: IP address, browser type, device type, and browsing behavior when you visit our website.
- Communication Data: Records of your interactions with us (e.g., emails, social media messages, or customer support chats).
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2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your purchases, updates, and promotions.
- To improve our products, services, and website functionality.
- To verify your identity and prevent fraud.
- To comply with legal obligations and resolve disputes.
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3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Third-party vendors who assist with payment processing, shipping, or marketing.
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Partners: With your consent, for joint promotions or offers.
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4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
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5. Your Rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Withdraw consent for data processing.
- Request a copy of your data in a readable format.
To exercise these rights, contact us at millandraofficial3@gmail.com.
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6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
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7. Third-Party Links
Our website or social media pages may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.
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8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
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9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
- Email: millandraofficial3@gmail.com
- Phone: 0558521719
- Address: Ring Road Central, Royal VVIP Station, Circle, Accra-Ghana.
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Thank you for trusting Millandra. We value your privacy and are committed to protecting your personal information.
Millandra
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